Privacy Policy

Who we are

At Jolix Pools, we understand the importance of your privacy. As a provider of pool maintenance services in Sarasota, Lakewood Ranch, Bradenton, and Parrish, we are committed to being transparent about how we collect, use, and protect your information. This Privacy Policy explains our practices and how we safeguard your data. Our website address is: http://jolixpools.com.

Comments

Jolix Pools values your feedback. While we do not currently offer public commenting on our website, other than reviews share by customers, we encourage you to share your thoughts and experiences with us directly. You can contact us by phone at [Your Phone Number], by email at [info@jolixpools.com], or through the contact form on our website. We appreciate your input and use it to improve our services.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Users of the Jolix Pools website cannot upload media. All media displayed on the website, including photos of pools and our team, is either owned by Jolix Pools or used with permission from the copyright holder. If you believe any content on our site infringes your copyright, please contact us at [Your Contact Information].

Cookies

We use cookies on our website to improve your experience and personalize content. The types of cookies we may use include:

  • Essential Cookies: These cookies are necessary for the website to function properly.
  • Analytics Cookies: These cookies help us understand how visitors use our website.
     
  • Functional Cookies: These cookies allow the website to remember your preferences.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

We may embed content from third-party websites on our pages. While we strive to only include content from reputable sources, we do not control the data collection practices of these external sites. When you interact with embedded content, you are also interacting with those third-party sites, and their privacy policies will apply. You can often manage your privacy settings related to this content through your account settings on those platforms (e.g., YouTube, social media sites).

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information Collection

We collect the following types of personal information:

  • Contact Information: Name, phone number, email address, postal address.
  • Pool Information: Pool type (e.g., in-ground, above-ground), size, features (e.g., spa, waterfall), and any existing pool service agreements.
  • Service Preferences: Preferred days and times for service, specific service requests, and any other relevant information about your pool maintenance needs.
  • Payment Information: If you choose to pay online, we may collect payment information such as credit card details. (Note: If you use a third-party payment processor and don’t store credit card details yourself, adjust this accordingly.)
  • Website Usage Information: We may collect information about your visit to our website, such as the pages you viewed, the links you clicked, and your IP address. This information 1 is collected through cookies and similar tracking technologies. (Mention cookies here, but you’ll have a separate “Cookies” section.)
  • Note: Consent cannot be passed on to third parties, meaning,  Example: consent granted to Bob’s bait shop to send text messages cannot be re-used by Charlie’s car shop.

Who we share your data with

We may share your information with the following categories of third parties:

  • Service Providers: We engage certain trusted service providers to perform functions on our behalf, such as payment processing, website hosting, and customer service. These service providers have access to your information only to perform these tasks and are contractually obligated to keep your information confidential.
  • Legal Authorities: We may disclose your information to legal authorities if required by law, court order, or government request, or to protect our rights or the safety of others.
  • No mobile information will be shared: with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

 If you request a password reset, your IP address will be included in the reset email.

 

How long we retain your data

We retain your personal information for varying lengths of time depending on the type of data and the purpose of processing. For example:

  • Customer Account Information: We retain your account information for as long as you have an active account with us. After you close your account, we may retain some information for a period of time to comply with legal obligations or resolve any outstanding issues.
  • Service Records: We retain records of the pool services we have provided to you for [Number] years, primarily for warranty and customer service purposes.
  • Contact Information: We retain your contact information for marketing purposes for [Number] years, unless you opt out of receiving marketing communications.

We will securely delete or anonymize your personal information when it is no longer needed for the purposes for which it was collected.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you. 

     

  • Correction: You have the right to correct any inaccuracies in your personal information.  

     

  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions. 

     

  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing. 

     

  • Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format. 

     

To exercise these rights, please contact us at [info@jolixpools.com ]

Where your data is sent

We may store and process your personal information on servers located in [United States, others…] using cloud service providers such as [Hostinger, and others…]. We take reasonable steps to ensure that these providers maintain appropriate security measures to protect your data.

Visitor comments may be checked through an automated spam detection service.

Contact Information

Your privacy is important to us at Jolix Pools. We are committed to maintaining the confidentiality and security of your personal information. If you have any questions or concerns about our Privacy Policy, please contact us:  

 

Jolix Pools  941 297 0777 info@jolixpools.com